COVID 19: JUMPONTHEVAPE SERVICE UPDATE

We are open and dispatching orders with strict measures in place to ensure continuity of regular service. Our support team are working hard to answer all your queries by email, and live chat. 

Please also allow extra time for Royal Mail to deliver your package, as you can imagine the demand for their services has increased exponentially, and we know the amazing team at Royal Mail are doing everything they can to get your orders to you on-time.

We are well stocked on products, new stock deliveries are arriving all the time, and we have contingency plans in place to continue our high levels of service should the circumstances change further.

Here at Jumponthevape, our thoughts go out to anyone impacted by COVID-19. In light of rising concerns surrounding Coronavirus COVID-19, we want to assure you that Jumponthevape is committed to maintaining business operations as usual. Our team is focused on this objective, while also ensuring the safety and well-being of our team members and customers.

WILL MY DELIVERY BE AFFECTED?

Royal Mail and other courier services are still operating as normal, and have a lot of emergency measures in place to ensure that their services will continue throughout the crisis. Contactless delivery is now in full motion if your order doesn't fit through your post box. If you are not at home you will be left a card with instructions on how to arrange re-delivery. You will no longer be asked to physically sign for the parcel, but you will be asked for your name which the delivery person will enter into the handheld device on your behalf.

SHOULD I BE WORRIED ABOUT CATCHING THE VIRUS FROM A PARCEL?

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. (Source Public Health England and Royal Mail https://www.royalmail.com/coronavirus